Flat4online.co.uk

We hope that you'll find our service easy to use, but just in case you have any questions, this section contains some useful information about www.flat4online.co.uk.

How to shop at www.flat4online.co.uk

1. Placing Your First Order

This page contains step-by-step instructions on how to place your first order. Click the links below for information about each step:

Find what you want to buy

If you already know what you want to buy, the easiest way to find it is to type its name in any of the search boxes around the website.

Alternatively, type a general name (for example, "fuel injectors ") in a search box, or click tabs and links around the website until you discover something interesting.

To get more information about a product, click its name to see its product information page. There youll find:

image/s of the item
background information
the opportunity to buy the item
the buttons you need to add the item to your Shopping Basket

The Shopping Basket is where you store items you intend to buy. You can always delete items from the Shopping Basket or save them for later if you change your mind. When you find what you want (or what you might want) click the "Add to Shopping Basket" button on the items product information page.

When youve added everything you want to the Shopping Basket, click "View Cart " in the top right-hand corner of the page.

To start filling in the order form, click the "Checkout" button.

The instructions below outline each ordering step.

Sign in

Select "Im a new customer" and click the "Create Account " button.

Enter a delivery address

Tell us where youd like us to send your order. The e-mail address you provide here will be the only e-mail address we can use to communicate with you about your order, so please double-check it. You must use your own e-mail address, even if youre buying something for someone else. Fill in the required information.

Select a delivery option

If the order is £10 or more Free Delivery service is automaticaly chosen for you.

Provide a method of payment

Next, let us know how you want to pay for your order. We accept Visa, Delta, Visa Electron, MasterCard, Eurocard, Maestro, Solo, Paypal, Bank transfer cheques or postal orders. All orders must be prepaid.

Review and submit your order

Check the information youve provided and make adjustments by clicking the "edit" button next to the relevant information. When youre ready, click the "Place Your Order" button to submit your order. Well then send you a confirmation e-mail message. Well also send you an e-mail message when we dispatch the order to you. If youre paying with a credit or debit card, enter the number without spaces or dashes and the required information on the Worldpay secure payment page and click "make payment"

Tracking your order

See Managing Your Account for more information.

2. How do I register with www.flat4online.co.uk?

When you visit the www.flat4online.co.uk homepage you will see a link near the top of the page that says My Account. If you follow that link, you will be prompted to enter your email address and password or register a new account.

3. How do I search for products?

There are several ways to navigate the www.flat4online.co.uk site and find the items you need.

Keyword Search

You can use the search box and type in keywords that relate to your product, like "fuel pump " or "turbo", or a brand, like "HKS" etc.

Some words may bring a lot of matches so to produce more helpful and precise search results, try adding in an extra word or two. For example, "fuel pump " will return results showing all the fuel pumps, but if you enter "fuel pump impreza " you will limit the results to the type of product youre looking for.

Category Search

For an alternative way to find products, first go to the www.flat4online.co.uk home page and select the category of product that interests you, for example, "Impreza 92-00 ". Click on that heading which will allow you to select a more specific category, for example, "Intercoolers".

Within the category you want, you can look at the menu on the right-hand side of the page and filter products by price, brand, style of product, and so on, depending on the category youve selected.

4. When is my credit / debit card charged?

When you place your order payment is normally reserved within 5 or 10 minutes. These reserved funds are then charged the following day. The payment would normally appear on your payment card statement the day after your order is placed.

If there are problems with your payment there may be a delay processing your order. If we are unable to successfully process payment your order may be cancelled, however you will be notified of this via email or phone.

5. What are my options for making a payment?

You can pay with Mastercard, Visa Credit Card, Maestro, Delta debit card or Solo card, Paypal, and Visa Electron . You can pay by cash or cheque, postal orders and bank transfer.

If for any reason we cant deliver an item to you thats already been paid for, we will give you a full refund as explained in our refund policy.

Please check the Visa or Mastercard websites for more detail at www.visa.com and www.mastercard.com/uk. Alternatively, please phone your bank for more information and assistance.

6. What is "Verified by Visa" and "MasterCard SecureCode"?

For enhanced protection when shopping online, www.flat4online.co.uk is now using the Verified by Visa (VbV) security programme from Visa and the SecureCard system from MasterCard. VbV and SecureCard allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard payments you make. Please check the Visa or MasterCard websites for more detail at http://www.visa.com and http://www.mastercard.com/uk. Alternatively, please phone your bank for more information and assistance.

7. Im having problems ordering because of Verified by Visa, MasterCard SecureCode or other payment issues.

If you are having any payment problems such as using Verified by Visa or MasterCard SecureCode please contact your card issuer directly for more information.

8. What are my options for paymnet on delivery?

We do not dispatch any goods ordered untill full paymnet has been received.

9. What are "cookies" and how do you use them?

Like many other web sites we use Cookies on our site. Cookies can help a website to personalize your visit. A Cookie is a text-only string of information that a website transfers to the Cookie file of the browser on your computers hard disk so that the website can, amongst other things, remember who you are.

A Cookie will typically contain the name of the domain from which the Cookie has come, the "lifetime" of the Cookie, and a value, usually a randomly generated unique number. You can set your browser to prevent Cookies but this will limit the functionality we can provide you on your visits to our site.

10. An item I want is unavailable. How can I find out when it comes back into stock?

The quickest and easiest way to find out when an unavailable item comes back into stock is to contact www.flat4online.co.uk by email or phone.

For security purposes, we can only send updates to the email address you have registered on www.flat4online.co.uk.

Once you have submitted your email request, we will email you as soon as the item comes back into stock or send you an update in 7 days. If the item is not back in stock within 2 weeks, we will email you again to check whether you are still interested in receiving further updates or not.

11. How long are your prices valid until?

All prices are correct at time of going to press. All prices are subject to change without notice. All prices are quoted in Sterling. All offers are subject to availability.

12. Substitute Goods

We do not ship substitute goods in the event your product choice is "out of stock" or unavailable.

Managing your order

1. How do I know if my order has been accepted?

If your order has been accepted you will receive an email confirmation of your purchase shortly after completing your online checkout.

If you placed an order by phone you will be advised of your order confirmation number at the end of your call. Please keep a record of this number as it will help us deal with any future enquiries you may have as quickly as possible.

Please note that after we have accepted your order your card issuer needs to complete their checks. They may subsequently decline your payment and we will have to cancel the order. If this does happen, we will contact you by email or phone and you should contact your card issuer for more details. Please check for emails confirming this or review the progress of your order using your account.

2. Why has my order been cancelled due to payment issues?

There are a number of reasons why payment issues may result in an order being cancelled. In the first instance, these can include not having enough credit or being declined as part of a fraud check. Please contact your card issuer for more information.

3. Can I amend or add to my existing order?

In order to meet our delivery promises it is normally not possible to amend your order, particularly for next day delivery items. Please note that you cannot add new items into a confirmed order after the checkout stage, you will need to place a new order instead.

4. How do I cancel my order?

If you do need to cancel an order, please contact www.flat4online.co.uk by email or letter as soon as possible.

Opening times are:

8am to 11pm Monday to Friday
8am to 4pm on Saturday
10am to 4pm on Sunday

5. Can I change my delivery time or address?

In order to meet our delivery promises, it is normally not possible to amend your order, particularly for next day delivery items.

However if you do need to change your delivery time or address please contact www.flat4online.co.uk by email as soon as possible. We may advise you to cancel the order and place a new one.

6. How do I see a history of my orders?

When you are signed into your www.flat4online.co.uk online account click on the "My Account" link. This will allow you to review any of your online orders with www.flat4online.co.uk as well as update your account details

Deliveries

1. What are the delivery options?

IMPORTANT NOTES PLEASE READ!

The www.flat4online.co.uk product range is unique, available for a wide range of vehicles, this means the amount of stock any one company would need to keep, in order to hold at least one kit of every product for every car, would be immense.
Here at www.flat4online.co.uk we are recognised as one of the UKs premier Japanese & US performance parts dealers and can pass on our experience and competitive pricing to you directly. As one of the biggest UK distributors we do carry a reasonable stock holding and also have regular shipments direct from our suppliers.

You must always assume that any order may take between 1~7 working days to be dispatched & longer if the ordered product is nil stock and ordered direct from our manufacturers, please do not proceed with a purchase if you cannot afford to wait for the item (if your order is a stock item you will get it quicker, please accept that as a bonus). Please note that due to the very nature of our products we will not be able to answer any questions asking us to check stock on any particular kit or colour, in this event we would be answering questions all day and not getting on with supplying your item.

Finally and most importantly, please be VERY CAREFUL when comparing other dealers for the same range of products, we have been selling this range for some time now and we can assure you that the likelihood of any dealer having on the shelf stock of the full product range is as near to zero as you care to consider, with all the options in the range stock valued at over £1,000,000 would need to be held just to have a few kits for each product, it doesnt take a rocket scientist to work out that this is very very unlikely, if unsure just ask them, we are sure you will find in truth their delivery terms to be inferior to our special arrangement and probably at greater cost.
We will endeavour to post any sale items within 1-7 working days wherever possible, however if we have a particularly heavy workload or an item is nil stock due to high online sales this may affect estimated online stock & delivery time will be extended, this will likely make delivery 7 – 10 working days. If all item/s selected within your order are out of stock and/or can not be obtained within 28 days we will notify you by e-mail. If your order comprises multiple items and an item/s is/are out of stock the total order value will be amended to account for the missing item/s. If we can not deliver the remainder of your order within 28 days we will contact you by email again to check whether you are still interested in receiving the item/s or not. Should this occur and we cannot supply in or around the timescales estimated above we will advise the buyer immediately of anticipated delivery time or refund their payment whichever is preferred. We have no desire to receive any negative feedback in any circumstance and hope you understand.

At this time, we are currently only shipping to the card holders billing address. If you are a return customer, and need to ship to another address, please e-mail us and we will make arrangements.

2. I would like to collect my parcel. Where are you based?

Unfortunately, at this time, we are unable to offer a collection service. Please note unfortunately we are unable to see any customers under any cicumstances.

3. How are items delivered?

All items are delivered direct to your door.

When placing your order please specify delivery instructions, e.g. narrow road.

4. Which postcodes have slower delivery?

For small items, delivery to some postcodes such as Northern Ireland & outlying areas takes 3 business days. Delivery to Islands may take slightly longer.

5. Where in the UK will www.flat4online.co.uk not deliver?

Fortunately, we do ship to anywhere in the UK.

6. Do you offer international delivery?

Fortunately we do ship international. Unfortunately we do not ship to Albania, Bosnia, Bulgaria, Croatia, Egypt, Indonesia, Iran, Iraq, Israel, Malaysia, Nigeria, Pakistan, Romania, Russia, Serbia, The Philippines or Yugoslavia.

7. Can I order from an international location?

Yes. You can place an order from outside the UK.

8. Do you deliver BFPO?

Unfortunately, at this time we do not deliver to BFPO addresses.

9. Will you deliver to businesses?

Yes, Fwww.flat4online.co.uk will certainly deliver to business addresses. However, our products are for personal use only and we are not responsible for any loss a business may encounter having used them.

10. Can I send different products from the same order to different addresses?

No. When you place an order, all items will be delivered to a single address. To send items to two different addresses, you will need to place two separate orders.

11. Where is my order?

We will keep you informed on the progress of your order by email and on the website. To find out the latest status of your order online please visit https://www.flat4online.co.uklogin.php?my_account_f=

We will keep you informed of any changes to the status of your www.flat4online.co.uk order either via email, text or phone. Therefore please ensure your contact details are up to date on your www.flat4online.co.uk account so we can contact you as quickly as possible.

Please note that deliveries to some postcodes, eg. delivery to Highlands & Islands and Northern Ireland can take slightly longer than normal.

12. My www.flat4online.co.uk delivery is late

We try our very best to inform our customers of any potential delay as soon as possible.

Occasionally delays can happen which are often beyond our control.

Opening times are:

8am to 11pm Monday to Friday
8am to 4pm on Saturday
10am to 4pm on Sunday

13. My www.flat4online.co.uk order has items missing. What do I do?

We are sorry if there are items missing from your www.flat4online.co.uk order.

Please contact www.flat4online.co.uk by email or phone and we will do all we can to rectify the situation.

Opening times are:

8am to 11pm Monday to Friday
8am to 4pm on Saturday
10am to 4pm on Sunday

If you have a mixture of large and small items in your order, please check to see if they are being delivered separately by different carriers.

14. I have not heard from the courier

Unless there is a problem with your item delivery or collection you will not receive any further contact from the courier after you have placed the order.

15. What if the product I have received appears to be different from the description?

We have taken care to display and describe items as accurately as possible. Despite this we regret that slight variations may occur. We will always try to arrange for a replacement product or alternatively a refund will be given.

16. What happens if Im not in for a delivery?

For smaller item deliveries we will try to leave the item with a neighbour or in a secure place and drop a card through the door to let you know where weve left it. However, if we cant deliver the item, the card will indicate we called. We will normally deliver again on the next working day, but if this is not convenient you will need to call the number on the card to arrange an alternative delivery day.

For larger deliveries we will leave a card with a contact number to call to re arrange a delivery. We will never leave a large items outside your home and our couriers must always obtain a signature of delivery.

17. Who can sign for delivery?

If required, anyone in the household over the age of 18 may sign for deliveries from www.flat4online.co.uk.

18. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident, couriers or postal systems.

Cancelling an order returns and refunds

If you change your mind, or any of our products fall below the high standards you expect, we are happy to refund or exchange the product within 7 days of receipt, provided it is returned, as sold, with all the original packaging, tags, labels and accessories. Please note we charge for postage on unwanted & returned goods and will inform the consumer of this beforehand.

1. Legal compliance

This www.flat4online.co.uk returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

2 . Your right to cancel an order as a consumer

In accordance with the law, you have a 7 day cooling off period in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 working days of your cancellation. You will be liable for the cost of returning the goods if you change your mind about them.

3. How to cancel within the 7 day cooling off period

Should you wish to cancel your purchase within the 7 days cooling off period, please contact us by email or letter quoting your order number, name and address.

4. Refunds due to cancellation

Should you cancel your purchase with this 7 day cooling off period, we will refund your payment in full. If you paid by credit or debit card, your refund will be made directly to your credit or debit card within 30 working days of your cancellation. We reserve the right to refund credit or debit card payments by cheque where nessesary. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 working days of your cancellation. There will be no charges for order cancellation within the 7 day cooling off period. There will be a 25% charge of the total order value for order cancellation after the 7 day cooling off period.

5. Returning unwanted goods

Unwanted goods should be returned within 7 days of delivery. Please contact us by email or letter quoting your order number, name and address. You are advised to wrap the product carefully to avoid damage. We cannot accept liability for goods lost or damaged during transit, so you are also advised to return goods by Recorded Delivery. Proof of postage will not be accepted as proof of delivery. Please remember to include your order number, name and address.

6. Refunds for unwanted goods

Providing that unwanted goods are received by us in unused, unopened and resalable condition within 7 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card within 30 working days. We reserve the right to refund credit or debit card payments by cheque where nessesary. Orders placed by other means will be refunded by cheque . These refunds will be made within 30 working days of return of goods.

7. Refunds due to cancellation of backordered item

Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card within 30 working days. We reserve the right to refund credit or debit card payments by cheque where nessesary. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 working days of your cancellation. There will be a 25% charge of the total order value for order cancellation after the 7 day cooling off period.

8. What if I receive an unwanted or cancelled delivery?

If you decide that you do not want a parcel that is about to be delivered, please refuse the delivery without opening any of the packaging. The delivery driver will not be able to take back opened packages at this stage.

If you have already contacted us to cancel an item and it is still delivered, please refuse the delivery without opening any of the packaging. This will allow us to complete the refund process as quickly as possible.

9. How do I return non-damaged items?

We hope youll be more than happy with your www.flat4online.co.uk delivery. However, if you change your mind you are welcome to return non-damaged items within 7 days of receipt along with the original packaging, labels and accessories in the condition you bought it in.

Please note that the return must include all parts of the item(s) ordered, including free gifts, etc.

10. Returning faulty goods

Faulty goods should be returned within 7 days of delivery. Please contact us by email or letter quoting your order number, name and address. You are advised to wrap the product carefully to avoid damage. We cannot accept liability for goods lost or damaged during transit, so you are also advised to return goods by Recorded Delivery. Proof of postage will not be accepted as proof of delivery. Please remember to include your order number, name and address. Should the goods found to be faulty, we will not charge you for

11. Can you collect my unwanted products?

Absolutely. We are happy to arrange for a courier to collect the unwanted goods, we will charge the customer for postage on unwanted/returned goods and inform the consumer of this beforehand. Please see How do I return non-damaged items? for full details on returning www.flat4online.co.uk products.

12. How do I prepare my returns?

If possible, please replace the item into the box and/or packaging it arrived in and ensure that there are no sharp objects protruding.

Please note that the return must include all parts of the item(s) ordered, including free gifts, etc.

Please ensure that petrol-powered products have been completely emptied of all fuel and oil.

13. Can you give me product advice?

Absolutely. Please contact us.

14. How do I exchange a product?

To exchange a www.flat4online.co.uk item please contact us by email or letter. We will arrange the return of your existing item and the delivery of your replacement product.

Please see How do I return non-damaged items? for full details on returning www.flat4online.co.uk products.

15. What if the item is damaged or faulty?

If you find your product is not working when you first use it, then please contact us by email or letter.

16. What if the product I receive is different from the description?

We have taken care to describe and show items as accurately as possible. Despite this, we regret that slight variations may occur. We will always try to arrange for a replacement. Alternatively a refund will be given.

17. Are there any non-returnable products?

Some products unfortunately cannot be returned unless they are faulty and so are excluded from the www.flat4online.co.uk 7 day returns policy.

These include:

Items which have been installed.

Technical Help

1. Are there any known issues with certain Internet browsers?

To use www.flat4online.co.uk, you will need one of the following browser versions or higher:

Microsoft Internet Explorer 6.0
Netscape 7.0
Opera 8.5
AOL 9.0
Firefox 1.5

You will also need your browser to be enabled to use both JavaScript and cookies.

2. There is a technical error stopping me from placing an order, how do I proceed?

Please contact us & include the information of the error.

Terms and Conditions

1. Shopping at home. Your guide to the distance selling regulations ?

When you buy something on the internet, this comes under the heading of "distance selling". As you will see below, there is a full set of regulations that every trader in England, Scotland, Wales and Northern Ireland is bound by. Below, we show your rights in brief.

What is Distance Selling?

Every day, many of us buy goods and services using the telephone and fax, by mail order and from catalogues, and increasingly from the internet or a digital TV. This gives us a chance to shop at a time that suits us, with the leisure to browse and without the hassle of finding a parking space.

The law recognises that this sort of shopping at a distance comes with its own problems however. What happens if the goods dont turn up, or if you dont like them once youve had a chance to look at them? You now have rights under the Consumer Protection (Distance Selling) Regulations 2000 - or Distance Selling Regulations, for short.

Briefly, these Regulations say that you should be given clear information about the order and the company, along with a cooling-off period, and protection against credit card fraud and the menace of unsolicited goods.

What isnt covered by these regulations?

Most sorts of goods and services apply, except in the following circumstances:

Financial services, like banking or insurance
Auctions
Goods bought from a vending machine
Goods bought using a public payphone
Contracts for the sale of land
Food, drink or other goods for everyday consumption delivered by regular rounds (such as milk)
Package Travel
Accommodation, transport, catering or leisure facilities for a specific time or date, when not sold as part of a package (such train tickets, hotel bookings or concert tickets)
Timeshare
Finally, the Regulations only apply when you buy from a trader who is organised to sell to you without face to face contact. So, if you saw something in a shop window, went home and ordered the goods from the shop by phone, this will not be considered to be buying at a Distance.

The right to clear information

Before you decide to buy, the seller must give you the following information:

The name of the trader, along with their postal address if you have to pay in advance
An accurate description of the goods or services
The price, along with any taxes and delivery charges if relevant, and how long the price or offer remains valid
Delivery arrangements (usually within 30 days unless you agree otherwise)
Payment arrangements
The right to cancel the order
Information about whether you will be liable for the cost of returning goods if you change your mind about them
For services provided over a period of time, such as a mobile phone contract, or a gas supply contract, you must be told what the minimum duration of that contract will be

After you buy, the trader must also provide you with the following information:

Written confirmation of your order (by letter, e-mail or fax etc) including the above information (see The Right to Clear Information) if not already provided, say in a catalogue or advert
Written information on how to cancel, a contact postal address and details of any guarantees, warranties or after-sales services, if applicable
Details of how and when to end a contract for the provision of a service, if there is no specified finish date or if the service lasts for longer than a year, i.e. gas or electricity supply, internet service providers etc.
This information should be sent to you by the time the goods are delivered, or before or soon after the time a service starts

Your right to cancel, or the Cooling Off period

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, either by letter (a proof of postage certificate or even recorded delivery would be wise) or you can e-mail. A telephone call is not sufficient unless both you and the trader agree otherwise. The time limits are:

For goods - seven working days after the day on which the goods are received

For services - seven working days after the day on which you agreed to go ahead with the agreement

If the trader has not provided you with the required information about your right to cancel, then the cooling-off period will be longer - take some advice on this, if necessary.

You must take care of the goods whilst they are in your possession, and either return them or make them available for collection by the seller. The seller may charge you the cost of collecting the goods or you may have to pay the return postage - unless the goods were faulty in the first place.

If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 30 days. Also, if the seller had arranged a credit or hire purchase agreement for you, this should be cancelled automatically, and any deposits paid should be returned to you.

What isnt covered by this Cooling Off period?

Services that are to be provided within 7 working days. If you have agreed that the service will start before the end of the cooling-off period you will not be entitled to cancel once the service has started, but the trader MUST tell you this in writing, otherwise you will be able to cancel (IMPORTANT: you might have other statutory cooling-off periods, depending on how the trader approached you, under the Consumer Credit Act or Doorstep Selling Regulations - get further advice if in doubt)
Goods made to your personal requirements or specifications (i.e. specially made furniture)
Goods which may deteriorate quickly, such as flowers or fresh food
Sealed audio or video recordings or computer software that have been opened
Betting, gaming or lottery services
Newspapers, periodicals or magazines

Protection for Credit Cards

If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of Distance purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use or if your card has been stolen.

Unsolicited Goods

Unsolicited goods are those that have been sent to you out-of-the-blue, that you havent ordered. The Distance Selling Regulations now say that you can treat these goods as an unconditional gift, in other words, you can keep them or give them away, sell them or use them or destroy them, and the trader cannot expect you to have to pay for them.

Last reviewed/updated: May 2004

This information is relevant for the following nation(s) only:

England
Scotland
Wales
Northern Ireland

For more detailed information regarding your rights as a customer, please see http://www.opsi.gov.uk. Please note that we cannot be held responsible for the content of external websites.

Conditions of use

When buying goods and services on the internet, a customer is entering into a legally binding contract. There is no contract between www.flat4online.co.uk and the customer for an item until www.flat4online.co.uk accepts the customer order by an e-mail confirming your purchase shortly after completing your online checkout.

2. What is your privacy policy?

We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law.

Data Collection
We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and complete your order. We do not collect any information which may be deemed sensitive personal data under the Data Protection Act 1998.

Cookies
Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser. This information will be stored in the cookie for a period of 30 days, unless you have cookies disabled in your browser in which event the information will be retained only during the session. No other information is stored in cookies, and cookies are not used for any other purpose.

Protection
We will not share any details that you provide to us with any third parties, unless we are required to do so by a Court of Law. All customers email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. Customers are free to opt out of the news services by following the instructions on the bottom of each news email.

Consent
Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.

Credit & Debit Card Payments
We allow you to purchase services from us by credit card. To ensure absolute security and privacy, we entrust credit card transactions to WorldPay, one of the worlds leading credit card payment solutions providers. Customers may supply credit card numbers by other means, and the transactions will be handled by WorldPay Ltd. Your credit card details will not be retained by us following the transaction.

3. What is your security policy?

We take security very seriously, which is why we have chosen to use online credit card processing facilities provided by WorldPay.

WorldPay are Europes leading payment service provider. They are processing for companies such as John Lewis, Disney, Sage and Vodafone. WorldPay have impeccable fraud prevention capabilities and as such are master merchants for Visa and MasterCard.

Our WorldPay facilities are fully secure and use a range of industry standard and WorldPay unique security and fraud prevention systems. The WorldPay network uses 2048-bit encryption, with full 128-bit encryption between the browser and the WorldPay network. WorldPay systems are regularly inspected by the major banks to ensure that system integrity and security are maintained to the highest standards.

The WorldPay processing centre is securely linked to many processing banks worldwide, who handle the credit card authorisations online and process the transactions in real time. The WorldPay servers are certified by Thawte, a public Certificate Authority. Thawte will only issue Digital Certificates to those servers which meet stringent security requirements. The WorldPay servers meet and exceed these requirements.

It is now known that Internet transactions through systems such as WorldPay are inherently more secure than other methods of making purchases in cardholder not present situations such as telesales, or when giving a card to a waiter in a restaurant.

Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.

Please note that we have a strict policy of prosecuting all fraudulent chargebacks.

4. Your rights

You have the right to expect certain standards in the goods you buy. The law says that goods must be:

Of satisfactory quality - This covers, for example, the appearance and finish of goods, their safety and durability. Goods must be free from defects, usually even minor ones, except when they have been brought to your attention by the seller. For example, if the goods are said to be shop soiled or you examined the goods and should have noticed the defects;
Fit for their purposes, including any particular purpose mentioned by you to the seller - If you tell the seller that you want boots fit for mountain climbing, that is what you should get;
As described - On the package or display sign, or by the seller. If you are told that a jumper is 100% it should not turn out to have acrylic in it.

These are your statutory rights. All goods bought or hired from a trader - from a shop, street market, catalogue or doorstep seller - are covered by these rights. This includes goods bought in sales.

If things go wrong

If there is something wrong with goods you have bought, tell the seller as soon as you can by letter or email.

If you tell the seller promptly that the goods are faulty and you do not want them, you should be able to get your money back. You may be offered a replacement, free repair or credit note but you do not have to accept. If you do accept a credit note and cannot find anything else you want, you are unlikely to be able to exchange it for cash later on. If you take goods back straight away and the seller tries to repair them and fails, you still have the same right to reject that you had when you agreed to the repair.

Do not delay in examining what you have bought or in telling the seller about a fault. You are entitled to a reasonable time to examine goods before you are considered in law to have accepted them.

What is reasonable depends on all the circumstances, but normally you can at least take your purchase home and try it out. If you sign an acceptance note when you receive goods, you still have a reasonable time to examine them afterwards.

If you do not complain promptly, you may not be able to reject (that is, refuse to accept) the goods, and you may lose your right to a full refund. The trader may offer to have, or to pay for, the goods to be repaired. If the goods cannot be repaired you are entitled to damages, which may be the cost of a replacement.

If you receive goods as a present and they turn out to be faulty, it is up to the person who bought them to return the goods to the seller. The buyer has the contract with the seller. Many shops, however, will deal with your complaint providing you have some proof of purchase.

You are not legally obliged to return faulty goods to the seller at your own expense. If an item would be difficult or expensive to return because, for example, it is bulky, ask the seller to collect it. This does not apply if you have had the goods for some time, or you got them as a present.

You do not need a receipt to complain about faulty goods, although it is useful evidence of when and where the purchase was made.

You are not entitled to anything if you:

examined the goods when you bought them and should have seen the fault;
were told about the fault;
simply change your mind;
made a mistake when you bought the goods;
did the damage yourself.

But even in these circumstances, many shops will help out of goodwill.

Goods on order

If you order something not in stock or which requires delivery, you can arrange a date by which you must have it. If it does not arrive by then, you can cancel your order. If you do not arrange a fixed date, the seller must still deliver in a reasonable time. If you think enough time has passed, tell the seller that if the goods have not arrived by a certain date (perhaps within 14 days), you want your money back. But if you agree at that point to wait longer - say an extra month ... you cannot cancel in that time.

5. Complaints Proceedure

In the unlikely event that you have a complaint concerning an order through www.flat4online.co.uk , either:-

i. Email webmaster@flat4online.co.uk. We will acknowledge receipt of your email within 1 working day.
ii. Write to www.flat4online.co.uk Unit 5 Block C JKS Workshops Clydebank G81 1LU.
iii. Telephone 0141 952 3082.

The owner will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.

6. www.flat4online.co.uk Terms & Conditions

These Terms and Conditions govern your use of the www.flat4online.co.uk website (www.flat4online.co.uk website) and your relationship with www.flat4online.co.uk (www.flat4online.co.uk, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the www.flat4online.co.uk Site. Please note that to use any of the services provided on the www.flat4online.co.uk Site, you are required to register as an authorised user on the site.

www.flat4online.co.uk is committed to protecting your privacy. If you give us permission, we will use your information to provide and personalize our service. We will never pass your personal data to anyone else.

We may use your information to send you offers and news about www.flat4online.co.uk products and services or those from other companies which we think may be of interest to you, or we may contact you for market research.

Everything you see printed in the www.flat4online.co.uk catalogue is owned by www.flat4online.co.uk. Its protected in a number of ways which means no-one else can legally copy, modify, reproduce or distribute any of it for commercial purposes without our written permission.

We are NOT responsible for fluctuations in exchange rates before or after Card authorization or Bank transfer date(s)
We are NOT responsible for applicable Import duties/and/or Taxes incurred into any Country; it is understood that import Tax charges and brokerage fees are the SOLE responsibility of the Importer
We are NOT responsible for storage charges incurred as the result of delayed shipment, delayed clearance, delayed delivery, Postal Strikes, Courier Strikes, Civil Commotion, Acts of War or short shipment howsoever incurred
We are NOT responsible for trackday/mapping/dyno cancellation losses incurred as the result of delayed shipment, delayed clearance, delayed delivery, Postal Strikes, Courier Strikes, Civil Commotion, Acts of War or short shipment howsoever incurred
We are NOT responsible for losses incurred as the result of partial shipment, short shipment or Non-delivery by any Carrier for any reason
We are NOT responsible for losses occurring as the result of misinterpretation and/or typographical error involving any of our Website pricing; and/or Freight rates, which are subject to change entirely at our discretion at our discretion, we will cancel or amend any order placed with us.
We are NOT responsible for Manufacturer´s changes in Design, Color, or Materials of parts or accessories supplied
We reserve the right to withdraw; modify, or otherwise rescind, any Quotation given at our discretion or cancel any order at any time.
We reserve the right to alter pricing, item descriptions and/or availability of any and all Parts and Products offered by www.flat4online.co.uk at any time and for any reason

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

The customer is expected to take reasonable care when using any product we provide, the customer is expected to take reasonable care when fitting any product provided by us. It is the customers responsibility to decide if they have the ability to fit or use any product we provide, we will not replace or refund any product damaged by the customer and damaged goods returned deemed to have been damaged by the customer will only be returned at the customers expense. We are not responsible for any misprints, typographical errors or any costs associated with the installation of any products. Many products listed here are dedicated racing items and are not intended for street use in emission controlled vehicles. Unless otherwise indicated, these parts are not to be installed in vehicles subject to emission control regulations. Check with your emission regulating authority before installation of any parts listed here which do not carry an emissions compliance. www.flat4online.co.uk makes no warranties or guarantees, express or implied, as to the emission law compliance of any of its customers vehicles. Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. www.flat4online.co.uk holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal for racing vehicles only which may never be used upon a road.
DISCLAIMER: 1) www.flat4online.co.uk DISCLAIMS AND BUYER, BY ACCEPTANCE OF THESE TERMS HEREBY WAIVES, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE EXPRESSLY AGREED TO BY THE PARTIES. www.flat4online.co.uk SHALL NOT BE LIABLE OR OBLIGATED UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR (A) ANY AMOUNTS IN EXCESS OF THE AGGREGATE FEES PAID TO IT OR (B) FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WHATSOEVER. BUYER HEREBY AGREES THAT ANY DISPUTES ARISING FROM THE AGREEMENT BETWEEN THE PARTIES SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE SCOTTISH COURTS, WITHOUT REFERENCE TO ITS CHOICE OF LAW RULES. THE EXCLUSIVE VENUE FOR ANY PROCEEDINGS SHALL BE THE COMPETENT COURTS OF SCOTLAND. THE ACCEPTANCE OF GOODS SOLD SHALL ALSO CONSTITUTE BUYERS ACCEPTANCE OF ALL TERMS ARTICULATED HEREIN. DISCLAIMER: 1) www.flat4online.co.uk DISCLAIMS AND BUYER, BY ACCEPTANCE OF THESE TERMS HEREBY WAIVES, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE EXPRESSLY AGREED TO BY THE PARTIES. www.flat4online.co.uk SHALL NOT BE LIABLE OR OBLIGATED UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR (A) ANY AMOUNTS IN EXCESS OF THE AGGREGATE FEES PAID TO IT OR (B) FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WHATSOEVER. BUYER HEREBY AGREES THAT ANY DISPUTES ARISING FROM THE AGREEMENT BETWEEN THE PARTIES SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE SCOTTISH COURTS, WITHOUT REFERENCE TO ITS CHOICE OF LAW RULES. THE EXCLUSIVE VENUE FOR ANY PROCEEDINGS SHALL BE THE COMPETENT COURTS OF SCOTLAND. THE ACCEPTANCE OF GOODS SOLD SHALL ALSO CONSTITUTE BUYERS ACCEPTANCE OF ALL TERMS ARTICULATED HEREIN.

www.flat4online.co.uk is owned and operated by www.flat4online.co.uk Unit 5 Block C JKS Workshops Clydebank G81 1LU