|
At www.flat4online.co.uk we try to make your dealings with us as easy as possible. Due to the nature of the stock supplied there are Terms and conditions that must be adhered to, to cover both you and us. The Terms and Conditions cited below shall apply to your use of the website located at www.flat4online.co.uk. The placement and purchase of an order with www.flat4online.co.uk constitutes the acknowledgment and acceptance of all terms and conditions listed below.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
Stock Availability & Dispatch
(1) www.flat4online.co.uk will not charge your credit card or bank card untill we have confirmed stock availability of the item/s you are ordering!
(2) Many of the items available at www.flat4online.co.uk are on the shelf and dispatched to you within 1-7 days. However, it is impossible for us, the manufacturer or our suppliers to keep every item listed on our website in stock. Sometimes we may send to you direct from other distributors, suppliers or manufacturers.
(3) If an item from your order is not available for prompt despatch we will always contact you to discuss the order.
(4) If delivery is delayed excessively, we will always give you the option of purchasing alternative items or of receiving a full refund of any payments that you have made. If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made.
(5) We do not recommend you booking garage work for parts fitting or mapping sesions untill you have taken delivery of your full order.
(6) We will use all our reasonable endeavours to complete any supply goods within any time estimate that we give. However, we will not be liable for any losses whatsoever because of any delay.
(7) There are 2 ways we dispatch your orders:
Parcels under 2.5kg we use Royal Mail's Recorded Delivery Small parcel service and Royal Mail's Recorded Standard Parcel service as the preferred method for shipping within the UK.
Parcels over 2.5kg we use a Courier Service. Tracking numbers and tracking for the courier service are available from your account page.
Sometimes we may split orders into 2 or more parcels to keep postage cost down.
When your order has dispatched you will receive an automated "Your order has been shipped" email.
Generally delivery is free of charge but you will be advised of any delivery charges before completing checkout. Goods can not be collected in person.
(8) Please be aware we do not have the facility for you to collect the goods in person.
Europe & Rest of the World Dispatch
(1) There are 2 ways we dispatch your orders:
Parcels under 2.5kg we use Registered Royal Mail Air Parcel service as the preferred method for shipping Internationally .
Parcels over 2.5kg we use Fedex or DHL Priority Courier Service. Tracking numbers and tracking for the courier service are available from your account page.
Sometimes we may split orders into 2 or more parcels to keep postage cost down.
Delivery
(1) UK Delivery
We offer FREE delivery. We do not charge you extra for postage and packaging, everything is included in the price! All orders are insured against loss and damage! All orders are dispatched either by registered first class post or courier, as appropriate. Free delivery means that your order is going to be delivered to any UK address, that it does not include any third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
Orders should generally be delivered within 1 or 2 working days of the dispatch date. Please note that Royal Mail post may take up to 15 working days for delivery. (During the Christmas period, please allow an extra few days.)
(2) When you pay for goods via credit card or bank card then unless we specifically agree otherwise, delivery is usually to your billing address for the applicable payment method.
(3) If there is no one available to sign for your order, Royal Mail will normally leave a notification card and your order will be taken to your local post office where it will be available for collection.
Your parcel will normally be kept at your local Royal Mail sorting office for 7 days, if it is not collected after 7 days it will be returned to us, and will need further shipping payment for the parcel to be resent.
(4) On many ocassions, Royal Mail have been known not to leave a notification card. Where Royal Mail have not left a notification card and your order is returned to us, further shipping for the parcel to be resent to you will be free.
(5) www.flat4online.co.uk are not responsible for Royal Mail or Courier delivery times, once your order has been dispatched. Delivery time information is provided by the carrier, usually the Royal Mail postal system or Courier, and exclude weekends and bank holidays.
If you live in the UK and have not received your order within 5 days of the receipt of a "Your order has been shipped" email, please check with your local Royal Mail sorting office to see if they are holding a parcel for you.
(6) Orders are only classified as missing in the post 15 days after the receipt of a "Your order has been shipped" email.
If 15 days or more have passed since you have received a "Your order has been shipped" email, and your order has not been delivered, please contact us.
(7) Europe & Rest of the World Delivery
We offer the cheapest fixed price shipping rates to the following European countries: Ireland, France, Belgium, Netherlands, Finland, Sweden, Switzerland, Spain , Slovenia, Slovakia, Portugal, Poland, Norway, Malta, Latvia, Italy, Iceland, Greece, Denmark, Australia.
If your country is not listed please contact us, we still might be able to ship to you.
We also deliver to the US & Canada. All orders are despatched either by registered Royal Mail Air Mail post or courier, as appropriate.
Orders should generally be delivered within 7 to 10 working days of the dispatch date. Please note that Royal Mail Air Mail post may take up to 30 working days for delivery. (During the Christmas period, please allow an extra few days.)
(8) When you pay for goods via credit card or bank card then unless we specifically agree otherwise, delivery is usually to your billing address for the applicable payment method.
(9) If there is no one available to sign for your order, the postal service in your country will normally leave a notification card and your order will be taken to your local post sorting office where it will be available for collection.
Your parcel will normally be kept at your local sorting office for 7 days, if it is not collected after 7 days it will be returned to us, and will need further shipping payment for the parcel to be resent.
(10) www.flat4online.co.uk are not responsible for Royal Mail or Courier delivery times, once your order has been dispatched. Delivery time information is provided by the carrier, usually the Royal Mail postal system or Courier, and exclude weekends and bank holidays.
(11) If you live outside the UK and have not received your order within 15 days of the receipt of a "Your order has been shipped" email, please check with your local postal service sorting office to see if they are holding a parcel for you.
(12) Orders are only classified as missing in the post 30 days after the receipt of a "Your order has been shipped" email.
If 30 days or more have passed since you have received a "Your order has been shipped" email, and your order has not been delivered, please contact us.
(13) If you are importing any of our goods you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the goods are shipped and this is entirely at your own expense and risk.
(14) In addition to the purchase price of the goods you accept full responsibility for any and all third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
(15) Taking delivery of goods is entirely your responsibility. If you are unable to take delivery we will do all that we can to assist. However, if the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.
Cancelling Orders
(1) When you order goods as a consumer (in accordance with the meaning ascribed in s12 of the Unfair Contract Terms Act 1977) from our website then you have certain legal rights including those under the Consumer Protection (Distance Selling) Regulations 2000(as amended).
This means that you can cancel most orders made via our web-site. You have 7 days, starting the day after you received the goods, to exercise this right provided that you cancel the order in writing to us.
(2) As explained above, consumers can cancel most orders made via our web-site within specified time limits. However, under the Distance Selling regulations, particularly Regulation 13, this right does not apply to all goods. For example, any personalised goods can not be cancelled in this way.
If you are unsure about this please either e-mail us at orders@flat4online.co.uk or visit www.opsi.gov.uk
(3) All goods must be returned in accordance with our Returns Policy. For further information about how to return items please refer to our Returns Policy here.
(4) Please note that these rights do not apply to business customers.
Returns & Refunds
(1) When you receive your order it is your responsibility to examine goods very carefully for any damage. If there is any damage or if, for example, a parcel shows signs of damage whatsoever you must notify us within 1 day of the date you receive it. You must advise us of this by logging into your account, clicking the View Order button applicable to the order and then clicking the "[Need to return this product?]" link under the product you wish to return and follow the instructions.
If you fail to do so then you shall be deemed to have accepted the goods.
(2) If you wish to return the goods and exercise your statutory cancellation rights under the Distance Selling Regulations as a consumer in applicable circumstances, then you must advise us of this by logging into your account, clicking the View Order button applicable to the order and then clicking the "[Need to return this product?]" link under the product you wish to return and follow the instructions.
You must notify us within 3 days of the date you receive the order. If you fail to do so then you shall be deemed to have accepted the goods.
(3) When you contact us to return damaged goods as (1) above or cancel goods as (2) above you will be given a Return Merchandise Authorisation Number (RMA).
(4) When you contact us to return damaged goods as (1) above or cancel goods as (2) above, www.flat4online.co.uk will organise collection of goods from you.
(5) Goods being returned as (1) above or cancel goods as (2) must be returned with their original packaging, with your order number, your name and address and the RMA provided to you by us.
(6) We ask that any goods for which you are exercising your statutory cancellation rights as in (2) above be returned unused in their original packaging within 7 days of cancellation. We would remind you of your own statutory responsibility to take reasonable care for any goods whilst they are in your possession.
(7) In the case of goods for which you are exercising your statutory cancellation rights as in (2) then refund will be made as soon as possible and within 30 business days.
(8) Refund payments made by us to you will be within 30 business days of receipt of the goods by us. The refund will usually be made in the same way that you made payment. For example, if you paid us by credit or bank card then your refund will be made to the same credit or debit card. Alternatively, we may, in our absolute discretion, decided to make a refund by cheque or bank transfer.
Products
(1) In this agreement the "Goods" or "Products" are those items supplied as detailed on the order e-mail and refers to any item that we have available for sale. All goods are subject to availability.
(2) Products are offered with information provided to the best of our ability, based on available information and facts, including manufacturers'.Opinions, statements, recommendations etc shall not form a guarantee or warranty and we make no representation about any product and you enter into this agreement with that understanding. We reserve the right to withdraw products from sale at any time.
Ordering
(1) You can order on our website.
(2) Orders are subject to acceptance by us and in accordance with these terms and conditions. Submission of an order or e-mail is not acceptance or confirmation of your order.
(3) Upon receipt of your order we will check stock availability. If we are unable to supply the goods, we will inform you of this within 7 days and advise of when the goods will be available.
(4) Dispatch of goods to you is our acceptance of your order and denotes completion of our contract with you unless the order is cancelled or we have notified you otherwise.
(5) We reserve the right to suspend the supply of goods at any time, without notice. We also reserve the right to supply a substitute (this will be as close to the original item as possible) where necessary.
(6) Despite our efforts, a small number of the products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Payment
(1) www.flat4online.co.uk will not charge your credit card or bank card untill we have confirmed stock availability of the item/s you are ordering!
(2) The price of the goods is as displayed on our website at the time of purchase.
(3) We reserve the right to increase prices without prior notice.
(4) All prices are in GBP Sterling and include VAT (where applicable) but exclude other charges, unless expressly stated otherwise.
(5) Card payments are by Verified by Visa (VbV) security programme from Visa and the SecureCard system from MasterCard. We also accept payment by Google Checkout, Bank transfer cheques or postal orders.
(6) We deem payment received and cleared when it has been processed and transferred to and reached our account.
(7) For security our website uses encryption. If you require any details of this please e-mail us at orders@flat4online.co.uk
Your guide to the Distance Delling Regulations
(1) When you buy something on the internet, this comes under the heading of "distance selling". As you will see below, there is a full set of regulations that every trader in England, Scotland, Wales and Northern Ireland is bound by. Below, we show your rights in brief.
What is Distance Selling?
Every day, many of us buy goods and services using the internet. This gives us a chance to shop at a time that suits us, with the leisure to browse and without the hassle of finding a parking space.
The law recognises that this sort of shopping at a distance comes with its own problems however. What happens if the goods dont turn up, or if you dont like them once youve had a chance to look at them?
You now have rights under the Consumer Protection (Distance Selling) Regulations 2000 - or Distance Selling Regulations, for short.
Briefly, these Regulations say that you should be given clear information about the order and the company, along with a cooling-off period, and protection against credit card fraud and the menace of unsolicited goods.
Finally, the Regulations only apply when you buy from a trader who is organised to sell to you without face to face contact.
The right to clear information:
Before you decide to buy, the seller must give you the following information:
The name of the trader, along with their postal address if you have to pay in advance.
An accurate description of the goods or services.
The price, along with any taxes and delivery charges if relevant, and how long the price or offer remains valid.
Delivery arrangements (usually within 30 days unless you agree otherwise).
Payment arrangements.
The right to cancel the order.
Information about whether you will be liable for the cost of returning goods if you change your mind about them.
After you buy, the trader must also provide you with the following information:
Written confirmation of your order (by letter, e-mail or fax etc) including the above information (see The Right to Clear Information) if not already provided, say in a catalogue or advert.
Written information on how to cancel, a contact postal address and details of any guarantees, warranties or after-sales services, if applicable.
Your right to cancel, or the Cooling Off period:
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, either by letter (a proof of postage certificate or even recorded delivery would be wise) or you can e-mail. A telephone call is not sufficient unless both you and the trader agree otherwise.
The time limits are:
For goods - seven working days after the day on which the goods are received.
If the trader has not provided you with the required information about your right to cancel, then the cooling-off period will be longer - take some advice on this, if necessary.
You must take care of the goods whilst they are in your possession, and either return them or make them available for collection by the seller. The seller may charge you the cost of collecting the goods or you may have to pay the return postage - unless the goods were faulty in the first place.
If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 30 days. Also, if the seller had arranged a credit or hire purchase agreement for you, this should be cancelled automatically, and any deposits paid should be returned to you.
Copyright 2006 itsa Ltd on behalf of the Trading Standards Institute
This information is relevant for the following nation(s) only:
England
Scotland
Wales
Northern Ireland
For more detailed information regarding your rights as a customer, please see http://www.opsi.gov.uk. Please note that we cannot be held responsible for the content of external websites.
Abide By Terms
(1) By making use of our organisation and its products you will be deemed to be aged 18 or over, are not under any disability which would impair judgement or use of the site or products, that you have read and understood these terms and conditions and agree to be bound by them. If you are entering into an agreement on behalf of an organisation you confirm that you have the legal right to do so.
Intellectual property & use
(1) Use of the website is at your own risk and by licence only for personal use and you acknowledge and agree that all copyright, and all other intellectual property rights in all content shall remain at all times vested in us or our licensors and you agree that you will not, nor will you assist any other person or organisation to, breach copyright in any way whatsoever. Full use of our website required registration.
(2) We can not guarantee that the provision of the website will be uninterrupted, secure or error-free nor free of viruses or anything which may affect use nor will we be held responsible or liable for such, including any effects such as data losses. The Site is provided on an "as is" and "as available" basis.
(3) We have made every effort to ensure that products are displayed as accurately as possible but can not be responsible for variations. What you see depends on your monitor and settings and we can not guarantee this will be accurate.
Liability Disclaimer
(1) Goods are offered with no warranty or guarantee other than any applicable manufacturer's warranty or guarantee.
(2) To the extent that the law allows we are not responsible for any loss, incidental or consequential damage, or loss arising out of purchase, any use, errors, mistakes, accident, theft or fraud, destruction, or any part of the supply of goods or use of our website.
(3) In the unlikely event that we would be held liable for anything whatsoever then, to the extent that the law allows, any aggregate liability whatsoever shall be limited to 100% of the amount paid by you for the goods involved in the incident or series of related incidents.
(4) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of the our agents or employees.
(5) We take all reasonable precautions to keep order details secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information you provided.
(6) You are responsible for providing, accurate, correct and up-to-date information and we will not be held responsible for any losses whatsoever in this regard.
(7) We do not intend to affect your statutory rights as a consumer.
Responsibility and Misuse
(1) You agree that you will solely be responsible for your use of any goods provided to you and that you will use the products legally and only for the purposes that they are intended to be used for and at all times in accordance with any manufacturer's instructions, advice, suggestion and information and will not misuse them nor use them negligently.
(2) It is your responsibility to ensure that all products are suitable for your use.
(3) Particularly we can not be responsible for any goods which are sold for show use or off-road use and which you then use on a public road.
(4) You specifically accept that effectiveness of any goods will also be dependant on correct and effective use, storage, inspection and periodic routine maintenance.
(5) You specifically agree that we have no liability and furthermore you will indemnify us for any loss resulting in any breach of this clause.
Your information & data protection
(1) You are responsible for ensuring that any information you provide is accurate, correct and up-to-date. Any information we hold will be stored and used in accordance with the current Data Protection Act and other relevant legislation within the UK. Please refer to our Privacy Policy here
Assignment
(1) Any rights given cannot be transferred, sold, rented or shared in any way by you and nobody else can benefit but you. A copy of these terms will be admissible in any dispute or in any proceedings.
(2) We reserve the right to assign and/or sub-contract all or any part of the supply of goods but if we do this it will not affect your rights under any agreement.
Queries, complaints, Notices
(1) Complaints must be in writing to and we aim to respond to any queries or complaints within 7 business days. If any complaint may amount to a breach of any term herein then you must allow us 30 days to remedy that breach.
(2) Any notices must be in writing and sent to our registered office: unit 7, North Street, Alexandria, G83 0EA and for you, your address on your last order.
(3) Notices will be deemed to have been received on the 7th day after posting using Royal Mail 1st class service provided that a duly stamped proof of posting is obtained from Royal Mail.
Generally
(1) There terms and conditions supersede any prior representations, understandings and agreements between you and us.
(2) We reserve the right to vary our terms and conditions at any time and variation takes effect when they are posted on the website but this right shall not affect the existing Terms and Conditions accepted by you upon making a purchase. It is your responsibility to read terms and conditions on each occasion you use or purchase and your continued use of our website shall confirm your acceptance to be bound by the latest terms and conditions.
Waiver
(1) No waiver by us (whether express or implied) in enforcing any of its rights under this contract shall prejudice our rights to do so in the future.
Force majeure
(1) We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, exchange rate variation, acts of God, accidents, fire, failure of any communications, telecommunications or computer system, breakdown of machinery or shortage or unavailability of stock, and the we shall be entitled to a reasonable extension of its obligations.
Invalidity
(1) Each clause or any part at all of this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will not affect the enforceability or validity of the rest of this agreement.
Jurisdiction
(1) These Terms & Conditions shall be interpreted, construed and enforced in accordance with Scottish law and shall be subject to the exclusive jurisdiction of the Scottish Courts.
Your information and data protection
(1) By visiting the website and/or using our services we may collect information about you. All information is held in accordance with the current Data Protection Act and other relevant legislation within Scotland.
(2) Information may be
(a) Personal data - data such as name, address, telephone number, e-mail address, date of birth and such information as and where appropriate. This information is usually for a specific purpose or specific activities (such as providing you with a service).
(b) Sensitive Data - which is personal information relating to issues personal and sensitive (such as religious or sexual life) to an individual person. We rarely obtain such information but if we do, your consent will be requested before we do this.
(c) Non-personal information - such as when using our website, pages accessed and files downloaded etc. This won't identify a person but just helps us to find out information to improve our services such as how many people use our site, the most popular pages and the type of web browser in use.
(3) Information may be direct (where we ask for that information, for example when you register for a service) or indirect (See "cookies" later).
(4) Any information we hold (because of the user agreement or otherwise) will be used, for example, to identify you, run the website and our business efficiently, or for marketing purposes we may share your information with organisations who are our business partners or agents to contact you advising you about information, goods, services and anything else which we think may be of interest to you, but only with your agreement. If you do not wish to receive such information you need do nothing. If you do wish to receive the information, please contact us at webmaster@flat4online.co.uk. We use our best endeavours to keep your information secure. We refer you to the user agreement relating to your obligations of keeping username and password secure.
(5) The provision of the website and any services we provide will be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date and in accordance with the clauses of the user agreement.
(6) Cookies
(a) As with most other websites we do use cookies which are files that Web browsers place on a computer's hard drive which help us to identify whether you have visited the website previously so that we can make the experience as meaningful to you personally as is possible and to improve the website.
(b) Standing alone, cookies do not identify you personally. A cookie is a small text file placed on your hard drive by our web server. You can choose whether or not to use a cookie by altering the settings of your browser. A cookie will make the use of this web site faster and easier. Cookies merely recognise your browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, opening an account, or registering with us, you remain anonymous to us. Cookies come in two "varieties": session-based and persistent
(i) Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer.
(ii) Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser. We may or may not use persistent cookies to identify the fact that you are a website user or prior website user (whatever the case may be) and to track your use. We are especially careful about the security and confidentiality of the information stored in persistent cookies. These cookies expire after two years.
(c) Users who disable their web browser's ability to accept cookies will be able to browse our Website but will not be able to successfully use our service.
(7) When you give us information about another individual or organisation it is on the basis that they have agreed to this.
(8) Please note that this policy does not extend to any third parties. For example, if you click with your mouse or alternative controller (a "click") and visit any advertisers on our website, or you visit our website via a "click" from another site, the way in which your information will be dealt with may be different to the way in which we deal with your information.
(9) You are entitled to ask for a copy of your information (for which we may charge a small fee) and to correct any inaccuracies. So that we comply with the Data Protection Legislation and to maintain confidentiality, we will require proof of identity from you before any information can be provided to you. If you do not provide such proof of identity, then we will be unable to provide such information to you. Please e-mail us at insert orders@flat4online.co.uk.
Copyright Notice
(1) All rights, including copyright, in the content of these www.flat4online.co.uk web pages are owned or controlled for these purposes by www.flat4online.co.uk.
(2) In accessing the www.flat4online.co.uk web pages, you agree that you may only download the content for your own personal non-commercial use.
(3) Except where expressly stated otherwise, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these www.flat4online.co.uk web pages for any other purpose whatsoever without the prior written permission of www.flat4online.co.uk.
|
