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www.flat4online.co.uk - Terms and Conditions

These terms and conditions relate to all and any agreement between us when you buy goods from our website www.flat4online.co.uk.
"we" are www.flat4online.co.uk whose postal address is Flat4online Ltd Unit 7 North Street Alexandria G83 0EA Company Number SC354469 VAT Number 948464675

Dispatch

VERY IMPORTANT PLEASE READ! 

(1) We do not recommend booking garage work for parts fitting or mapping sessions untill you have taken delivery of your full order.
(2) We do carry a reasonable stock and also have regular shipments from our suppliers and manufacturers.
(3) Most of the goods we have listed for sale on our website are generally available for dispatch within 14 days (excluding weekends).
(4) Please note that due to the very nature of our products we will not be able to answer any questions asking us to check stock on any particular kit or colour, in this event we would be answering questions all day and not getting on with supplying your item.
(5) Any items not in stock when an order is received will automatically go on back order & be shipped as soon as available, unless we are advised otherwise.
(6) We will use all our reasonable endeavours to complete any supply goods within any time estimate that we give. However, we will not be liable for any losses whatsoever because of any delay.

Delivery

(1) You can have goods delivered to your home address, a work address or garage address. Our carrier might not be able to bring them straight to you, and may have to leave them with your "goods in" department or a receptionist. If this is the case please be sure to arrange this before you order as we always need someone to sign for goods.
(2) We carry out careful checks to ensure that orders paid for with your credit card really were placed by you and that your card is not being used illegally. We carry out thorough checks to confirm the details of your order match up with the details held by your credit card company, especially in connection with addresses.
(3) UK sales
(a) There are 2 ways we dispatch orders:
We use Royal Mail's 1st class small parcel service for parcels under 5kg.
We use Interparcel.com for parcels over 5kg
Delivery times are based upon information given to us by Royal Mail and Interparcel.com.
We sometimes split orders into 2 or more different parcels.
When items are dispatched you will receive an email conformation of dispatch, and a text message if you have provided a mobile number.
Please allow 14 days for delivery after you have received an email conformation of dispatch. (During the Christmas period, please allow an extra few days.)
The majority of Royal Mail parcels are delivered within 1-2 days but can take up to 14 days. If there is no one available to sign for the parcel, Royal Mail will normally leave a notification card and the parcel will be taken to your local post office where it will be available for collection. The parcel will be kept at your local post office for 7 days, if it is not collected it will be returned to us.
We are not responsible for the delivery time after you have received an email conformation of dispatch. Delivery time information is provided by Royal Mail and Interparcel.com
If you live in the UK and have not received your order after 14 days of the receipt of an email conformation of dispatch, check first with your local Royal Mail sorting office to see if they are holding a parcel for you.
Orders are only classified as missing in the post 15 days after conformation of dispatch. If 15 days or more have passed and your order has not been received, please contact us and we will send a replacement parcel.
(4) International sales
(a) If you are importing any of our goods you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the goods are shipped and this is entirely at your own expense and risk.
(b) In addition to the purchase price of the goods you accept full responsibility for any and all third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
(c) Whilst we will do all we can to assist we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result on any import or attempted import.
(d) There are 2 ways we dispatch your orders:
We use Royal Mail's air mail small parcel service for parcels under 5kg.
We use Interparcel.com for parcels over 5kg
Delivery times are based upon information given to us by Royal Mail and Interparcel.com.
We sometimes split orders into 2 or more different parcels.
When items are dispatched you will receive an email conformation of dispatch, and a text message if you have provided a mobile number.
Please allow 14 days for delivery after you have received an email conformation of dispatch. (During the Christmas period, please allow an extra few days.)
The majority of Royal Mail parcels are delivered within 7 days but can take up to 14 days. If there is no one available to sign for the parcel, your local post office will normally leave a notification card and the parcel will be taken to your local post office where it will be available for collection. The parcel will be kept at your local post office for 7 days, if it is not collected it will be returned to us.
We are not responsible for the delivery time after you have received an email conformation of dispatch. Delivery time information is provided by Royal Mail and Interparcel.com
If you live outside the UK and have not received your order after 14 days of the receipt of an email conformation of dispatch, check first with your local post sorting office to see if they are holding a parcel for you.
Orders are only classified as missing in the post 30 days after conformation of dispatch. If 30 days or more have passed and your order has not been received, please contact us and we will send a replacement parcel. (5) Taking delivery of goods is entirely your responsibility. If you are unable to take delivery we will do all that we can to assist. However, if the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.

Returns & Refunds

(1) It is your responsibility to inspect the goods within a reasonable time and notify us if the goods are damaged, faulty or misdescribed.
(2) When you need to contact us about returning damaged, faulty or misdescribed goods, please go to your account history page and click on the "Need to return this product?" link found below the product name you want to return. Please complete the form to request an RMA number. You can tell us in the form if you expect a full refund, an exchange or gift vouchers.
(3) If you are rejecting goods due to a fault, damage or misdescription please make the goods available for collection, or if you are happy to return the goods yourself we can provide the return address.
(4) Payments made to us will be refunded to you as soon as possible, and not execeeding 30 days.

Cancelling Orders
(1) Your can cancel an order up to 7 days after you have taken delivery, provided the goods are still new, unopened and have not been fitted. When you need to contact us about returning an order up to 7 days after you have taken delivery, please go to your account history page and click on the "Need to return this product?" link found below the product name you want to return. Please complete the form to request an RMA number. You can tell us in the form if you expect a full refund, an exchange or gift vouchers.
(2) If you are rejecting goods up to 7 days after you have taken delivery please make the goods available for collection, or if you are happy to return the goods yourself we can provide the return address.
(3) Any items on back order for 30 days or more can be cancelled or you can provide a date the goods must be received by. If you provide a date the goods must be received by, you cannot cancel the order unless we fail to deliver the goods by this date. If you do not cancel the order or provide a date the goods must be received by, the items will stay on back order & shipped as soon as available.
(4) You can cancel an order for any reason before it is dispatched, any payments made to us will be refunded to you as soon as possible, and not execeeding 30 days.

Products
(1) In this agreement the "Goods" or "Products" are those items supplied as detailed on the order e-mail and refers to any item that we have available for sale. All goods are subject to availability.
(2) Products are offered with information provided to the best of our ability, based on available information and facts, including manufacturers'.Opinions, statements, recommendations etc shall not form a guarantee or warranty and we make no representation about any product and you enter into this agreement with that understanding. We reserve the right to withdraw products from sale at any time.

Ordering

(1) You can order on our website.

(2) Orders are subject to acceptance by us and in accordance with these terms and conditions. Submission of an order or e-mail is not acceptance or confirmation of your Order
(3) Dispatch of goods to you is our acceptance of your order and denotes completion of our contract with you unless the order is cancelled or we have notified you otherwise
(4) We reserve the right to suspend the supply of goods at any time, without notice. We also reserve the right to supply a substitute (this will be as close to the original item as possible) where necessary. If we supply a substitute and you are unhappy with the substitute then we will bear the cost of returning the goods.
(5) Despite our efforts, a small number of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

Payment
(1) The price of the goods is as displayed on our website at the time of purchase.
(2) We reserve the right to increase prices without prior notice.
(3) All prices are in GBP Sterling and include VAT (where applicable) but exclude other charges, unless expressly stated otherwise. Generally delivery is free of charge but you will be advised of any delivery charges before completing checkout. Goods can not be collected in person.
(4) Payment for goods must be made on placing an order by Visa, Delta, Visa Electron, MasterCard, Eurocard, Maestro, Solo. These payments are by Verified by Visa (VbV) security programme from Visa and the SecureCard system from MasterCard. We also accept payment by Paypal, Bank transfer cheques or postal orders.
(5) We deem payment received and cleared when it has been processed and either transferred to and reached our account or authorised by your payment provider as we, at our discretion, determine.
(6) For security our website uses encryption. If you require any details of this please e-mail us at webmaster@flat4online.co.uk

Abide By Terms
By making use of our organisation and its products you will be deemed to be aged 18 or over, are not under any disability which would impair judgement or use of the site or products, that you have read and understood these terms and conditions and agree to be bound by them. If you are entering into an agreement on behalf of an organisation you confirm that you have the legal right to do so.

Intellectual property & use
(1) Use of the website is at your own risk and by licence only for personal use and you acknowledge and agree that all copyright, and all other intellectual property rights in all content shall remain at all times vested in us or our licensors and you agree that you will not, nor will you assist any other person or organisation to, breach copyright in any way whatsoever. Full use of our website required registration.
(2) We can not guarantee that the provision of the website will be uninterrupted, secure or error-free nor free of viruses or anything which may affect use nor will we be held responsible or liable for such, including any effects such as data losses. The Site is provided on an "as is" and "as available" basis.
(3) We have made every effort to ensure that products are displayed as accurately as possible but can not be responsible for variations. What you see depends on your monitor and settings and we can not guarantee this will be accurate.

Liability Disclaimer
(1) Goods are offered with no warranty or guarantee other than any applicable manufacturer's warranty or guarantee.
(2) To the extent that the law allows we are not responsible for any loss, incidental or consequential damage, or loss arising out of purchase, any use, errors, mistakes, accident, theft or fraud, destruction, or any part of the supply of goods or use of our website.
(3) In the unlikely event that we would be held liable for anything whatsoever then, to the extent that the law allows, any aggregate liability whatsoever shall be limited to 100% of the amount paid by you for the goods involved in the incident or series of related incidents.
(4) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of the our agents or employees.
(5) We take all reasonable precautions to keep order details secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information you provided
(6) You are responsible for providing, accurate, correct and up-to-date information and we will not be held responsible for any losses whatsoever in this regard.
(7) We do not intend to affect your statutory rights as a consumer.

Responsibility and Misuse
(1) You agree that you will solely be responsible for your use of any goods provided to you and that you will use the products legally and only for the purposes that they are intended to be used for and at all times in accordance with any manufacturer's instructions, advice, suggestion and information and will not misuse them nor use them negligently.
(2) It is your responsibility to ensure that all products are suitable for your use.
(3) Particularly we can not be responsible for any goods which are sold for show use or off-road use and which you then use on a public road.
(4) You specifically accept that effectiveness of any goods will also be dependant on correct and effective use, storage, inspection and periodic routine maintenance.
(5) You specifically agree that we have no liability and furthermore you will indemnify us for any loss resulting in any breach of this clause.

Your information & data protection
You are responsible for ensuring that any information you provide is accurate, correct and up-to-date. Any information we hold will be stored and used in accordance with the current Data Protection Act and other relevant legislation within England and Wales. Please refer to our Privacy Policy here

Assignment
(1) Any rights given cannot be transferred, sold, rented or shared in any way by you and nobody else can benefit but you. A copy of these terms will be admissible in any dispute or in any proceedings.
(2) We reserve the right to assign and/or sub-contract all or any part of the supply of goods but if we do this it will not affect your rights under any agreement.

Complaints
(1) Complaints should be in writing and sent to our registered office Flat4online Ltd Unit 7 North Street Alexandria G83 0EA Company Number SC354469 VAT Number 948464675
(2) We request you allow 30 days for a remedy however we would be obliged to provide a remedy within a reasonable time.

Generally
(1) There terms and conditions supersede any prior representations, understandings and agreements between you and us.
(2) We reserve the right to vary our terms and conditions at any time and variation takes effect when they are posted on the website but this right shall not affect the existing Terms and Conditions accepted by you upon making a purchase. It is your responsibility to read terms and conditions on each occasion you use or purchase and your continued use of our website shall confirm your acceptance to be bound by the latest terms and conditions.

Waiver
No waiver by us (whether express or implied) in enforcing any of its rights under this contract shall prejudice our rights to do so in the future.

Force majeure
We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the we shall be entitled to a reasonable extension of its obligations.

Invalidity
Each clause or any part at all of this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will not affect the enforceability or validity of the rest of this agreement.

Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with Scottish law and shall be subject to the exclusive jurisdiction of the Scottish Courts.

Your information and data protection

(1) By visiting the website and/or using our services we may collect information about you. All information is held in accordance with the current Data Protection Act and other relevant legislation within Scotland.
(2) Information may be
(a) Personal data - data such as name, address, telephone number, e-mail address, date of birth and such information as and where appropriate. This information is usually for a specific purpose or specific activities (such as providing you with a service).
(b) Sensitive Data - which is personal information relating to issues personal and sensitive (such as religious or sexual life) to an individual person. We rarely obtain such information but if we do, your consent will be requested before we do this.
(c) Non-personal information - such as when using our website, pages accessed and files downloaded etc. This won't identify a person but just helps us to find out information to improve our services such as how many people use our site, the most popular pages and the type of web browser in use.
(3) Information may be direct (where we ask for that information, for example when you register for a service) or indirect (See "cookies" later).
(4) Any information we hold (because of the user agreement or otherwise) will be used, for example, to identify you, run the website and our business efficiently, or for marketing purposes we may share your information with organisations who are our business partners or agents to contact you advising you about information, goods, services and anything else which we think may be of interest to you, but only with your agreement. If you do not wish to receive such information you need do nothing.  If you do wish to receive the information, please contact us at webmaster@flat4online.co.uk. We use our best endeavours to keep your information secure. We refer you to the user agreement relating to your obligations of keeping username and password secure.
(5) The provision of the website and any services we provide will be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date and in accordance with the clauses of the user agreement. 
(6) Cookies
(a) As with most other websites we do use cookies which are files that Web browsers place on a computer's hard drive which help us to identify whether you have visited the website previously so that we can make the experience as meaningful to you personally as is possible and to improve the website.
(b) Standing alone, cookies do not identify you personally. A cookie is a small text file placed on your hard drive by our web server. You can choose whether or not to use a cookie by altering the settings of your browser. A cookie will make the use of this web site faster and easier. Cookies merely recognise your browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, opening an account, or registering with us, you remain anonymous to us. Cookies come in two "varieties": session-based and persistent
(i) Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer.
(ii) Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser. We may or may not use persistent cookies to identify the fact that you are a website user or prior website user (whatever the case may be) and to track your use. We are especially careful about the security and confidentiality of the information stored in persistent cookies. These cookies expire after two years.
(c) Users who disable their web browser's ability to accept cookies will be able to browse our Website but will not be able to successfully use our service.
(7) When you give us information about another individual or organisation it is on the basis that they have agreed to this.
(8) Please note that this policy does not extend to any third parties.  For example, if you click with your mouse or alternative controller (a "click") and visit any advertisers on our website, or you visit our website via a "click" from another site, the way in which your information will be dealt with may be different to the way in which we deal with your information.
(9) You are entitled to ask for a copy of your information (for which we may charge a small fee) and to correct any inaccuracies. So that we comply with the Data Protection Legislation and to maintain confidentiality, we will require proof of identity from you before any information can be provided to you. If you do not provide such proof of identity, then we will be unable to provide such information to you. Please e-mail us at insert webmaster@flat4online.co.uk.

Copyright Notice

All rights, including copyright, in the content of these www.flat4online.co.uk web pages are owned or controlled for these purposes by www.flat4online.co.uk.

In accessing the www.flat4online.co.uk web pages, you agree that you may only download the content for your own personal non-commercial use.

Except where expressly stated otherwise, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these www.flat4online.co.uk web pages for any other purpose whatsoever without the prior written permission of www.flat4online.co.uk.